Conversational AI with Human-Governed Publishing.

AI Persona Platform

An AI-powered digital persona platform built around a public chat experience, an operations dashboard, governed Instagram interactions, and voice and video content workflows. Incoming conversations are screened and scored before routing to an autonomous response, human review, or a crisis workflow. Proactive Instagram content follows mandatory human review before publishing.

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AI Persona · Conversational AI · Responsible AI · Social Media Governance

Project Duration 5 Months

Team Size 8 Members

Our Services AI Persona Development &
Responsible AI Workflow Integration

Project Status Ongoing

Project Overview

Overview: The platform brings together a public website where visitors can chat with the AI persona, an operations dashboard for administrators and reviewers, governed Instagram management, and voice/video persona production. The scope document describes a proof of concept (POC), with human-in-the-loop governance and audit logging across public-facing interactions.

Public Experience: Anonymous visitors can ask questions through a responsive, text-based chat interface, start or clear a session, provide response feedback, and access About, FAQ, Privacy Policy, and Terms & Conditions pages. Registration and login are not required.

Operations & Governance: Administrators and reviewers manage content, prompts, knowledge sources, review queues, approvals, publishing, users, reports, and monitoring. PRISM Screening and Intent Scoring determine whether interactions receive an autonomous response, human review, or crisis handling.

One Governance Workflow Across Chat and Instagram

The documented solution applies PRISM Screening and Intent Scoring to public website conversations, Instagram Direct Messages, and Instagram comments. Proactive Instagram posts and reels pass through mandatory human review before publication, with audit logs supporting operational traceability.

The Challenge

Provide an accessible public conversational experience without requiring registration or login.
Apply consistent screening, intent scoring, and routing across website conversations and Instagram messages and comments.
Keep proactive social content under human review while allowing governed automated responses for eligible conversational interactions.
Give administrators and reviewers a central place to manage prompts, knowledge, content, approvals, publishing, and monitoring.
Produce identity-consistent voice and video persona assets and validate initial approved samples.

Our Solution

Public Chat with RIA - a responsive website with home, chat, about, FAQ, privacy, and terms pages; session-based text conversations; feedback controls; and anonymous access.
PRISM Screening & Intent Routing - screen every incoming message, score intent, and route interactions to autonomous AI responses, human review, blocked-response handling, or crisis workflows using configurable thresholds.
Operations Dashboard - provide administrator and reviewer access to content management, prompt management, knowledge management, human review, approvals, publishing workflows, user management, reporting, and monitoring.
Governed Instagram Management - integrate an Instagram Business Account for post and reel publishing, scheduling, Direct Messages, and comments. Incoming DMs and comments use PRISM screening and intent scoring; eligible replies may be automated, while higher-risk cases are routed for human review or crisis handling.
Voice & Video Persona Pipeline - generate multilingual voice outputs in English, Hindi, and Konkani, support voice cloning/tuning and script-to-speech, and produce identity-consistent avatar videos with lip-sync for 15–60 second outputs. Initial approved samples serve as validation evidence.
Concurrent Request Processing - queue, prioritize, and process conversational and content-generation requests in parallel, with resource allocation, job-status tracking, failure handling, retries, queue monitoring, and processing analytics.

Features

Key Features

Governed Public AI Conversations

Enable anonymous, session-based text conversations with the AI persona, responsive web access, response feedback, and PRISM screening, intent scoring, decision routing, crisis handling, and conversation audit logs.

Human Review & Content Operations

Give administrators and reviewers a central workspace for prompts, knowledge sources, content, review queues, approvals, publishing schedules, user administration, reporting, and monitoring.

Governed Instagram Management

Support Instagram posts, reels, schedules, Direct Messages, and comments with PRISM-governed automated replies for eligible intent scores, human review routing for higher-risk interactions, crisis workflows, website redirection messaging, and audit logging.

Multilingual Voice, Video & Request Processing

Deliver voice workflows for English, Hindi, and Konkani, identity-consistent avatar video with lip-sync, initial validated samples, and queued concurrent processing with retries and job monitoring.

Technologies Used