The Challenge
- Support multiple financial-service programmes on a shared platform without exposing data or operational configuration across tenants.
- Provide consistent financial accounting through a double-entry ledger that supports customer, merchant, business, agent, institution/trust, and escrow wallet types.
- Serve different user groups through appropriate channels, including mobile applications, web portals, and USSD for users without internet access.
- Connect the platform with banks, national payment infrastructure, mobile money operators, billers, KYC/AML providers, notification services, and regulatory reporting systems.
- Build security, eKYC, AML/CFT monitoring, reconciliation, auditability, and configurable business controls into the core operating model.